Poor cross-cultural communication can cause lost business, poor client relationships, staff attrition and wasted resources. Connexus Seres Consulting delivers practical and interactive training workshops to businesses in Europe and China. We combine a strong academic framework with practical, hands-on advice for immediate use, giving our clients the knowledge and tangible results they need.
To the uninitiated, communicating effectively with people who speak another language and operate differently can be extraordinarily challenging. China and the west are an extreme example of this, because their attitudes, behaviour and even thought processes contrast so dramatically.
To thrive in an environment that is so different, understanding and awareness are fundamental tools in building the bonds that can be transformed into success. We believe that any form of training preparing clients to prosper in China must have this at its foundation.
This is why at the core of all our training is our intercultural training course, which is designed to give clients a concrete understanding of Chinese Culture. Incorporating all the key cultural aspects, it focuses on business principles, processes and etiquette. Following on from there, we tailor the remainder of our training around our clients’ needs, allowing them to select modules to suit the areas they want to develop. Here are a few examples of what we offer:-
- Negotiation – For individuals or companies who want to increase their cultural intelligence and learn practical strategies to help them negotiate effectively with Chinese suppliers and customers. Essential for building long term business relationships.
- Sales – Enables sales teams to effectively pitch, negotiate and close deals with clients or customers from across mainland China. This course can cover both B2C and B2B across multiple sectors through a variety of channels.
- Customer Service – Consumer behaviour in the east and west is extremely different, especially in retail, tourism and hospitality settings. This course prepares staff to successfully engage with Chinese customers, with the aim to ensure repeat business and positive word of mouth.
- Management – For companies in mainland China who want to equip their managers with the knowledge, skills and confidence to supervise a multi-cultural workforce.
Connexus Seres Consulting 凯那瑞 empowers its clients by helping mitigate the risks and seize the opportunities of working in a complex international environment. Our training incorporates presentations, coaching, role-play, group exercises and regular field visits, giving you the confidence to succeed in business with Chinese individuals and companies.
Get in touch with us here to discover how our training courses can help grow your business.